Overview
Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2025!
Position Summary:
The primary job function of the Security Operations Center (SOC) Analyst is to identify, investigate, and escalate alerts and events to safeguard sensitive information from unauthorized access or breaches in a 24x7x365, operations-focused environment. Maintain up-to-date knowledge of the IT security industry including awareness of new or revised security solutions. Must be ethical, curious, and detail oriented.
Will also be responsible for following established security process roadmaps and knowledge articles (KB), supporting change validation where needed, resolving user/system security incidents, minimizing risk and exposure to the company’s infrastructure, and actively participating in disaster recovery and business continuity (BCP) events. Some scripting, coding and/or technical certificates may be needed to achieve certain job functions, so willingness to expand technical attributes will be expected.
Geo-Salary Information
An in-person interview may be required during the hiring process
State specific pay scales for this role are as follows:
$56,701 to $102,219 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)
$51,546 to $92,927 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)
$46,392 to $83,634 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.
Responsibilities
- Essential Job Functions:
- Monitoring and Triage security alerts, logs, and systems to identify potential threats and filter out false positives.
- Conduct preliminary investigations into alerts, gather contextual data, and analyze events to understand if a real security incident is occurring.
- Escalate confirmed security incidents and complex alerts to higher-level engineers or other teams, providing clear summaries, evidence, and recommended next steps.
- Document all findings, actions taken, and evidence gathered in accordance with SOC documentation standards.
- Follow established standard operating procedures (SOPs) to respond to common security events and collect preliminary evidence.
- Stay current on the latest cyber threats, vulnerabilities, and attack techniques to better recognize and respond to potential issues.
- Assist with security audits and help ensure the organization meets compliance requirements.
- Minimize risk and exposure to system security and business interruptions of the company's infrastructure.
- Participate in disaster recovery and BCP events: Actively participate in disaster recovery and Business Continuity Plan (BCP) events.
Qualifications
Education:
Minimum:
- BS degree in Computer Science, Information Technology, related field; and/or equivalent combination of education or work experience
Preferred:
- ~ 2+ years in a 24x7x365 Security Operations Center (SOC) or Network Operations Center (NOC)
- GIAC Security Essentials Certification
- Certified Ethical Hacker (CEH)
- CompTIA Security+
- CompTIA CySA+
- Willingness to work off-hours/rotating shifts.
Experience:
Minimum
- 1- 3 years of IT Security related experience and technologies
Preferred
- 2 or more years of 24x7x365 Security Operations and related technologies
Knowledge and Skills:
- Enterprise Security Operations support experience
- Enterprise security document creation.
- Understanding of IT infrastructure and networking: This includes knowledge of operating systems, network protocols, and basic infrastructure components.
- Security principles and technologies: Familiarity with common security threats, vulnerabilities, and mitigation strategies like firewalls, intrusion detection/prevention systems (IDS/IPS), and SIEM tools.
- Familiarity with basic scripting (e.g., PowerShell, Python) to automate recurring tasks and generate reports is a plus.
- Incident response procedures: Understanding of established processes for handling security incidents, including containment, eradication, and recovery.
- Security tools and software: Proficiency in using the specific security tools and software typically employed by a security organization.
- Communication: Clear and concise communication with technical and non-technical audiences, including reporting incidents to management and collaborating with other IT teams (including public speaking, critical business writing skills, process documentation and knowledge base article composure)
- Critical thinking and problem-solving: Ability to analyze complex security data, identify root causes of incidents, and develop effective solutions.
- Attention to detail: Meticulous focus on identifying subtle anomalies and potential threats within vast amounts of data.
- Decision-making under pressure: Making quick and informed decisions during critical security incidents.
- Ability to work collaboratively in a team-based SOC environment and coordinate with other IT and security teams.
- ServiceNow
- SIEM Solutions
- TrustWave
- Email Protection Solutions
- Endpoint Detection & Response Solutions
- Microsoft 365 Security Suite
- Incident Management Communication tools
- CV/CIRT Gov’t notification process
- Load balancers & Web Application Firewall Solutions
- Firewall/router/networking equipment
- Web Content Filtering (WSS)
- Secure Web Gateway Solutions
- ITIL Foundations certifications (V3 or V4)
About the Company
Why choose a career at Mercury?
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Learn more about us here: https://www.mercuryinsurance.com/about/careers
Perks and Benefits
We offer many great benefits, including:
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.