Manager, Fleet IT & Cyber Security

Description

COMPANY OVERVIEW

At Margaritaville at Sea, our core purpose is to create and deliver fun and escapism. This drives all we do and is the heart of our decision making. As a valued member of our team, you’ll contribute to providing an incredible guest experience every day of each cruise and in every way. You’ll also have opportunities to advance your career as we continue to grow. Your career path with us starts here!

OUR CULTURE

Joining the Margaritaville at Sea® team means embracing our Culture Essentials, the cornerstone values that shape our identity, principles and actions:

• Every guest, every time.

• Act with integrity and respect.

• Shared responsibility for the well-being of our guests, crew and community.

• Each employee’s responsibility to be better than the rest.

These beliefs and behaviors define who we are and unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges and reaching milestones.

POSITION SUMMARY

The Manager, Fleet IT & Cyber Security is the single point of accountability for information technology and cyber security across the Margaritaville at Sea fleet. The role keeps shipboard systems running, keeps them secure, and keeps them audit-ready. It is a hands-on leadership role: the incumbent works with the ships every day, chairs a weekly fleet IT call, and is on board in person at Palm Beach, Tampa and Miami on turnaround days.

The role sits within MVAS IT and is based in the Orlando office, but it is primarily a travelling position (75–85% travel): most of the incumbent’s time is spent at the three homeports and aboard the ships. MVAS, not the ship manager, owns shipboard IT, so this role leads IT on all three vessels. The shipboard IT officers report solid-line to the Master of their vessel and dotted-line to this role. It coordinates with the ship manager (AE CMI), the Masters, the Company Security Officer and the Legal and Administration department.

KEY RESPONSIBILITIES

Leadership Functions

Management and Leadership: Provide dotted-line leadership to the shipboard IT officers, who report solid-line to the Master of their vessel. Set technical standards and priorities, hold regular touchpoints, give input to performance reviews, and support hiring, training, development and rotations. Make sure each IT officer has the tools, spares and access needed to do the job. Build a capable, motivated fleet IT team through coaching and leading by example, and reinforce MVAS culture and compliance with company policies and audits.

Stakeholder Communication and Reporting: Report monthly to VP, IT and Technology and senior leadership on fleet IT performance, cyber risk, incidents, audit findings and budget. Keep Masters, the Company Security Officer, Legal and the ship manager informed, and address issues and risks promptly.

Vendor and Third-Party Management: Select and manage IT, connectivity and security vendors and service providers, holding them to SLAs, deliverables and timelines. Make sure every provider works under an active contract reviewed by Legal, and that invoices are validated and paid on time.

Budgeting and Planning: Own the fleet IT budget: build annual budgets, track spend, forecast, explain variances and plan equipment lifecycle replacement. Follow MVAS purchasing, invoicing and financial policies.

Planning and Program Development: Plan and lead fleet IT projects, including upgrades, dry docks and new-ship entry into service. Define scope, set priorities, allocate resources and deliver on time and on budget.

Compliance and Security: Make sure shipboard systems meet MVAS security policies and maritime cyber requirements, and embed security into every installation, change and vendor connection.

Fleet IT Oversight and Daily Ship Support

• Interface daily with each vessel’s IT officer(s) and senior officers; triage and track issues to closure.

• Closely monitor the health and performance of shipboard IT systems, networks and connectivity (satellite / LEO and port Wi-Fi), escalating and resolving outages quickly.

• Chair a weekly fleet IT and cyber call with each vessel and key shoreside stakeholders; issue actions and follow up.

• Set and enforce fleet IT standards so all three ships run consistent configurations, procedures and controls.

Cyber Security and Compliance

• Manage the fleet cyber security program: monitoring, vulnerability management, patching, access control, backups and incident response.

• Maintain the cyber risk management elements of each vessel’s Safety Management System as required by IMO Resolution MSC.428(98), following IMO MSC-FAL.1/Circ.3 guidance, and support ISM, flag and class audits.

• Lead the response to cyber incidents affecting the ships; coordinate with the Company Security Officer, Legal and outside providers, and preserve evidence.

• Protect guest and crew data and payment systems on board, supporting privacy and PCI DSS obligations.

• Deliver cyber awareness training and drills for shipboard crew and officers.

Port Visits and On-Site Presence

• Conduct regular in-person turnaround-day visits to Paradise (Port of Palm Beach), Islander (Port Tampa Bay) and Beachcomber (PortMiami).

• During visits, inspect equipment and server/network spaces, verify controls, reconcile inventory, support installs and upgrades, and meet with the IT officer and Master.

• Document each visit with findings, corrective actions and owners.

IT Asset Management and Logging

• Maintain a complete, current log of all fleet IT equipment and software licenses by vessel — location, serial number, condition, warranty and lifecycle date.

• Control the movement, replacement and secure disposal of equipment, including data-wiping of retired devices.

• Maintain records of changes, incidents and maintenance so the fleet is audit-ready at all times.

Support and Maintenance

• Resolve IT incidents quickly, and identify and fix recurring issues to minimize impact on guests and operations.

• Perform root-cause analysis on priority incidents and put corrective actions in place to prevent recurrence.

Continuous Improvement

• Maintain and update fleet IT and cyber security policies and procedures.

• Evaluate tools, vendors and practices against industry standards, and introduce improvements that raise reliability and reduce cost.

Qualifications

QUALIFICATIONS

Required

• Bachelor’s degree in Information Technology, Computer Science, Cyber Security or a related field, or equivalent experience.

• 5+ years in IT operations and security, including 3+ years leading IT for multi-site, remote or 24/7 operations.

• Strong working knowledge of networking, firewalls, endpoint security, Microsoft 365 / Azure AD, backup and recovery, and remote-site connectivity.

• Demonstrated incident response experience and the ability to work calmly under pressure.

• Experience owning an IT budget and managing vendors.

• Valid U.S. driver’s license and willingness to travel 75–85% of the time from Orlando to West Palm Beach, Tampa and Miami, including early-morning turnaround days, overnight stays and weekends.

• Ability to obtain a TWIC card for access to port facilities.

Preferred

• Maritime, cruise, offshore or hospitality IT experience.

• Familiarity with IMO cyber guidance, the BIMCO Guidelines on Cyber Security Onboard Ships and IACS UR E26/E27.

• Certifications such as CISSP, CISM, CompTIA Security+, or ITIL.

• Experience with PCI DSS environments and guest-facing hospitality systems.

WORKING CONDITIONS

Primarily a travelling position. Based in the Orlando office, with most working time spent at the ports and aboard the vessels. Ship visits involve walking long distances, climbing stairs and ladders, and working in technical spaces. The role requires availability outside normal business hours to respond to fleet incidents.

TOTAL REWARDS

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Margaritaville at Sea, your total rewards package is much more than your base salary. We provide comprehensive and innovative benefits, including:

Health Benefits

• Cost-effective medical, dental and vision plans.

• Employee Assistance Program and other mental health resources.

• Company-paid term life insurance and disability coverage.

Financial Benefits

• 401(k) plan that includes a company match.

• Monthly car allowance and reimbursement of reasonable business travel expenses for this role.

Paid Time Off

• 10 company-wide holidays, plus 2 floating holidays taken at the employee’s discretion.

• 15 days of vacation per year.

Other Benefits

• Complimentary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends.

ETHICS AND COMPLIANCE

In addition to other duties and functions, this position requires full commitment to and support for an ethical and compliant culture. More specifically, it requires integrity, honesty and respectful treatment of others, as well as a willingness to speak up when the employee sees misconduct or has concerns.

EQUAL EMPLOYMENT OPPORTUNITY

Margaritaville at Sea is an equal employment opportunity employer, and all qualified applicants will receive consideration for employment without regard to sex, race, color, sexual orientation, gender identity, genetic information, national origin, religion, age, protected veteran status, disability status, marital status or any other classification protected by applicable local, state, federal and/or international law.

DISCLAIMER

This job description outlines the general nature and level of the work. It is not an exhaustive list of duties, and responsibilities may change to meet business needs.