We are seeking a skilled Senior Technical Account Manager (TAM) to join EY Israel cybersecurity team. The ideal candidate will act as a trusted advisor to our enterprise clients, bridging the gap between a wide portfolio of cybersecurity services and our customers' business objectives. This role requires a blend of technical affiliation, strategic thinking, and exceptional relationship management skills.
The Senior TAM will be responsible to translate client needs into successful projects in variety of cybersecurity defensive domains such as Cloud security, Threat detection and response, DevSecOps and many more.
Key Responsibilities
Strategic Technical Accounts Management
- Develop and maintain relationship with client to position EY Cybersecurity team as a trusted partner
- Translate clients' needs into EY solutions - Collaborate with internal teams to address complex client requirements
- Identify upsell and cross-sell opportunities within existing accounts
- Conduct regular business reviews, including QBRs, to ensure client satisfaction and identify growth opportunities
Technical Project Management
- Join effort with delivery teams to ensure successful projects delivery and high client satisfaction in variety of domains such as Cloud security, Threat detection and response, DevSecOps and more.
- Monitor project progress and quality and provide regular updates to stakeholders
- Ensure timely resolution of technical issues and escalations
- Stay current with industry trends and emerging threats to provide proactive recommendations
Qualifications
- Over 5 years of experience in technical account management, preferably within the cybersecurity sector, with a proven track record of enhancing operational efficiency, expanding existing client accounts, and building strategic, long-term customer relationships.
- Strong understanding of cybersecurity concepts, technologies, and best practices
- Excellent communication, presentation, and interpersonal skills