Job Summary
About the Role:The Operations Admin is a critical member of the Cyber Security IAM Operations team responsible for being the face to our customers and providing excellent, world-class customer support. The Operations Admin interfaces with all our businesses within NBCUniversal and supports Directory Services, DNS, PKI, SSO, PAM, and Identity and Access Management Support.
Job Description
Location: Chennai
Responsibilities
The Operations Administrator position participates on the Identity & Access Management Operations team; you will be responsible for performing the following duties:
- Work collaboratively across NBCU Cyber and I&AM to help drive operations forward
- Monitor queues and respond to customer requests surrounding the following services:
- DNS (Infoblox, Neustar, Microsoft)
- Directory Services (Azure AD, Active Directory)
- Group Management, DFS, and other related services
- Sailpoint and Waveset
- IGA system alerts
- CyberArk and Netwrix Operations
- Learn, create, and document SOPs around performing tasks and supporting services
- Support Audit engagements focusing on pulling together reports and remediating findings
- Splunk Dashboarding
- PowerShell creation and automation
- Public Key Infrastructure
- Review Application Monitoring reports and ensure we have adequate response and alerting
- Assist in performing RCAs for system-level support issues and incidents
The Operations Administrator must have 2+ years’ experience in the technical spaces listed
- Active Directory administration
- DNS administration (Infoblox, Microsoft DNS)
- Domain name administration and registration
- Scripting experience (PowerShell, Python, Bash, etc.)
- Windows / Linux / Mac administration and configuration
- Basic networking knowledge and troubleshooting
- SQL, Ping, Azure
- SailPoint, Tomcat
Desired Characteristics
- Self-starter
- Fast learner and the ability to understand large, complex infrastructures
- Expertise working on a team with motivated cross-functional individuals
- The ability to work with demanding customers
- The ability to work as part of a team and share knowledge
- The ability to work directly with Customers and understand their needs and concerns
- Excellent communication and customer service skills
- Ability to work across platforms and with various support teams
- Ability to want to learn and grow
- Must be a team player
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relevant Work Experience
5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.