This is a remote position.
A fast-growing startup focused on delivering high-quality security operations and support for global clients are expanding their team and looking for (2) two talented Cybersecurity Support Engineer (Okta)/MSSP Engineers who are passionate about solving complex technical problems, supporting customers, and working with modern security and identity tools.
The ideal candidates will have strong troubleshooting skills, customer service experience, and the ability to work independently in a remote, distributed team.
Preference for Palestinian candidates.
Location: Work from anywhere in the MENA region.
Location: Work from anywhere in the MENA region.
What You'll Work On:
- Provide advanced troubleshooting and technical support for security and identity platforms (e.g., Okta, SASE solutions, and related tools).
- Investigate, resolve, and document customer incidents and service requests.
- Monitor, analyze, and respond to security alerts and events within SLAs.
- Collaborate with engineering and security teams to escalate complex issues.
- Deliver outstanding customer service and communicate clearly with both technical and non-technical users.
- Contribute to internal knowledge bases and process improvements.
- Work independently while coordinating across time zones.
Requirements
- Background in a Managed Security Service Provider (MSSP) or similar security operations environment.
- Hands-on experience with Okta, identity tools, and/or SASE platforms.
- Strong engineering mindset with excellent diagnostic and problem-solving skills.
- Experience providing technical and customer support in fast-paced environments.
- Solid understanding of operating systems (Windows, macOS, Linux).
- Excellent communication skills—written and verbal.
- Ability to work remotely and independently with minimal supervision.
Nice to Have:
- Previous experience in remote teams and global support models.
Benefits
Why Join Us?
Work from anywhere in the MENA region.
Be part of a startup environment with room for growth and ownership.
Collaborate with a distributed global team and gain exposure to cutting-edge security tools.
Meaningful, mission-driven work supporting organizations around the world.