About the Opportunity

Job Type: PermanentApplication Deadline: 31 January 2026

Title CIAM Engineer

Department Global Cyber and Information Security

Location Gurgaon

Reports To CIAM Product Owner

Level Grade 5

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our CIAM team and feel like you’re part of something bigger.

About your team

The Global Cyber & Information Security function is a part of the Global Technology department. The Global Technology Group function provides IT services to the Fidelity International business. These include the development and support of business applications that underpin our revenue, operational, compliance, finance, legal, marketing and customer service functions. The broader organisation incorporates Infrastructure services that the firm relies on to operate on a day to day basis including data centre, networks, proximity services, security, voice, incident management and remediation.

Global Cyber & Information Security is made up of the following functions;

Application Security (through secure coding practices, penetration testing, and developer training)
Centralised Access Management – working to principles of least privilege, access appropriate to role, and Role Based Access Control
Cyber Defence Operations
Security Assurance & Compliance
Security Engineering Operations
Security Architecture
Information Security (and the ISO function)
Customer Identity & Protection
Cyber Strategy & Planning

The Customer Identity & Protection function is responsible for Customer Identity and Access Management for Fidelity’s customer facing Web and Mobile applications globally, and well as, API Security, Edge Security and Customer Single Sign-on services. Our mission is to preserve customer trust through the delivery of well engineered security capabilities and positive omni-channel digital experiences.

About your role
Your role will be to provide support to the Product Owner for Customer Identity and Access Management (CIAM). CIAM sits within Customer Identity and Protection function and forms part of the Global Cyber and Information Security group. The purpose of the CIAM product team is deliver and support CIAM capabilities that are used globally to secure Fidelity’s externally facing Web and Mobile applications.

Key Responsibilities

Support the Customer Identity & Protection team to build and run the new Cloud-based CIAM platform that enables CIAM to deliver customer value at high pace.
Deliver CIAM stories following defined CI/CD processes to the appropriate level of quality and with the right level of automated testing as prioritised by the Product Owner.
Coach and develop team on Product specific knowledge.
Deliver change and operations for CIAM product.
Deliver technical and service solutions to meet agreed definition of ready and definition of done criteria for identified requirements, using Agile and DevOps practices.

Experience and Qualifications Required

Strong experience is Customer Identity and Access Management products, ideally Ping Identity.
Experience of developing secure CIAM journeys based on open standards such as OIDC, OAuth2 and SAML.
Good understanding of risk assessment and fraud prevention tools and how to integrate them with CIAM journeys.
Understanding of the principals of Adaptive Authentication, Mulit-Factor authentication and FIDO2.
Experience of software delivery and SDLC best practice. Practical experience in Agile development methods - Scrum, Kanban, SAFe.
Appreciation of DevSecOps principals including Scripting, Code Repositories, Code Pipelines, IaC, RESTful APIs, TDD
Experience of developing solutions on Cloud platforms, ideally AWS.
Strong communication and collaboration skills. Able to present to stakeholders at all levels of the organisation.
Strong Problem Solving skills, can recommend and make final decisions in relation to actions required for operations and design.
Strong appreciation for service management principals and service excellence.
Sound knowledge of industry best practice regarding Service Management (E.g. ITIL)
Security certifications like CISSP, GIAC or Cloud certifications like AWS, Azure are desirable..

One last point – if it goes without saying, it should not be included. This means things like ‘good communication skills’ and ‘basic computer competency’.

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

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