Role Summary
CyberArk Operations Engineer responsible for end-to-end support, administration, and optimization of Privileged Access Management (PAM) platforms. The role focuses on ensuring secure privileged access, platform stability, compliance adherence, and operational excellence across enterprise environments.
Key Responsibilities
- Manage day-to-day operations of CyberArk components (Vault, PVWA, CPM, PSM).
- Perform health checks, monitoring, and incident resolution across PAM infrastructure.
- Troubleshoot privileged account issues (reconcile failures, logon issues, dual control failures).
- Ensure SLA adherence for incidents, service requests, and problem management.
- Onboard privileged accounts (Windows, Unix/Linux, database, application accounts) into CyberArk.
- Configure and manage PSM connections (Windows, SSH, web, database connectors).
- Create and manage safes, roles, permissions, and access controls.
- Handle access approvals, entitlement reviews, and compliance alignment.
- Implement and manage password policies as per enterprise standards.
- Identify and remediate non-compliant privileged accounts.
- Support audit and compliance activities by generating reports and evidence.
- Ensure adherence to security standards and regulatory requirements.
- Perform patching, upgrades, and vulnerability remediation of CyberArk components.
- Maintain DR readiness and support DR testing activities.
- Optimize platform performance and capacity.
- Participate in security incident response involving privileged accounts.
- Conduct root cause analysis and implement preventive fixes.
- Support risk reduction initiatives aligned to Zero Trust and least privilege.
- Generate daily/weekly/monthly operational reports.
- Provide platform metrics, compliance reports, and executive summaries.
- Collaborate with application, infrastructure, and security teams.
Required Skills & Experience
Core Technical Skills
- 4–6+ years of experience in CyberArk PAM Operations.
- Bachelor’s Degree in Computer Science, IT, or related field
- Strong knowledge of:
- CyberArk components: Vault, PVWA, CPM, PSM
- Account onboarding and bulk provisioning
- Safe management and access controls
- Experience with:
- Windows & Linux administration
- Active Directory integration
- ServiceNow or similar ticketing tools
- Understanding of:
- Password vaulting and session management
- Privileged access governance and controls
- Zero Trust and least privilege frameworks
- Exposure to incident handling and compliance processes.
- Strong problem-solving and troubleshooting mindset
- Effective communication and stakeholder management
- Ability to work in a 24x7 operational support model
- Detail-oriented with focus on risk and compliance
Additional Skills (Preferred)
- Experience with:
- CyberArk Privilege Cloud
- Automation/scripting (PowerShell, REST APIs)
- Agile/DevOps tools (Jira, Azure DevOps)
- Exposure to other IAM/PAM tools is a plus.
About State Street
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We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
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