About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

Key Accountabilities

(Including, but not limited to)

1. Practice Profitability & Performance

• Own full accountability for the Cybersecurity practice, including revenue growth, gross margin, and cost management

• Drive pipeline development and conversion through alignment with sales, business development, and partner ecosystem

• Establish and monitor KPIs across the practice (pipeline, margin, partner performance, utilisation, and delivery outcomes)

• Provide weekly and quarterly business performance reporting to senior leadership, with clear insights and actions

2. Practice Leadership & People Management

• Lead, develop, and inspire a multi-disciplinary team across:

  • Business Development Managers

  • Partner Managers

  • Solution Architects

• Act as line manager for all practice resources, ensuring clear performance management, coaching, and career development

• Build a high-performance culture focused on collaboration, accountability, and execution excellence

• Define hiring plans and capability development aligned to practice growth strategy

3. Strategy & Market Leadership

• Define and execute the practice strategy and roadmap, aligned to market trends and business priorities

• Demonstrate deep understanding of industry trends, transitions, and emerging technologies, translating them into actionable opportunities

• Position the practice as a thought leader internally and externally through executive presentations, customer engagements, and industry participation

4. Solution Creation & Portfolio Ownership

• Own the development and lifecycle of the Cybersecurity solutions portfolio, ensuring relevance, scalability, and profitability

• Drive solution innovation and repeatable offerings aligned to customer needs and market demand

• Ensure close alignment between pre-sales (Solution Architects), BDMs, and delivery to create differentiated propositions

• Embed structured go-to-market strategies for all practice solutions

5. Partner & Vendor Ownership

• Act as the executive owner of strategic vendor relationships within the Cybersecurity practice

• Define and execute the partner strategy, including vendor selection, alignment, and performance management

• Build deep relationships with key partners to drive joint go-to-market, pipeline, and innovation

• Ensure alignment with partner programmes, certifications, and commercial incentives

6. Customer & Market Engagement

• Represent the Cybersecurity practice in customer engagements, including executive briefings and strategic discussions

• Clearly articulate practice capabilities, solutions, and market positioning

• Support strategic opportunities and key deals through thought leadership and solution alignment

• Act as a trusted advisor to customers on cybersecurity trends and transformation

7. Cross-Functional Leadership

• Collaborate closely with:

  • Sales leadership

  • Services and delivery teams

  • Other Practice Leaders

• Ensure alignment across practices to drive integrated solutions and maximise market impact

• Contribute to wider organisational strategy and growth initiatives

Role Profile (What “Great” Looks Like)

• A commercially accountable leader, not just a technical manager

• A practice builder, balancing growth, profitability, and capability development

• A market-facing executive who can confidently engage customers and partners

• A strategic thinker with the ability to translate trends into revenue and solutions

• A people leader who builds and scales high-performing teams

Other Requirements

• Completed Bachelors Degree or relevant work experience required

• 3+ years of experience working a Tier 2 or 3 IT support environment

• 1+ years of management experience preferred

• Ability to travel 20%

#LI-MB4

The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status