Company Overview:Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Description:
The Senior Cyber Security Analyst supports and manages day-to-day SOC, personnel, projects and issues. This person is responsible for coaching and offering feedback to Analysts, as well as the daily execution of the service.
This position is fully remote and must be performed from Ireland.
How You Will Make an Impact:
- Lead, develop and support the frontline SOC team
- Set goals, develop action plans for service growth and areas of opportunity
- Maintain SLA compliance
- Facilitate team meetings and ensure communication is shared with urgency
- Conduct meetings with Service Delivery Manager and staff
- Collaborate, facilitate and observe team meetings
- Attend leadership meetings and provide input
- Manage personnel with ultimate goal of “best place to work” culture
- Address conduct issues with urgency
- Communicate needs back to Milestone leadership (payroll issues, access, benefits, travel, etc.)
- Follow up on groups and events that the field reception team assist with
- Ensure daily expectations are met
- Follow up with tasks, load balance as needed
- Maintaining policies and procedures that could be updated
- Manage day to day issues that may arise within the team or with individuals
- Leading, monitoring, motivating and inspiring the team; providing guidance and support. Including discipline when needed.
What You Will Need to Succeed:
- Minimum 5+ years of experience working in 24x7 enterprise operations, preferably security operations
- Minimum 3+ years of experience working with SIEM, including running investigations (correlating events on different aspects such as source/destination addresses, usernames, and process names)
- Demonstrable comprehension of Information Security including malware, emerging threats, attacks, and vulnerability management
- A sound understanding of TCP/IP and networking concepts
- Understanding of network design principles with and knowledge of the OSI model.
- Flexibility around being on-call or a scheduled rotation
- Service-oriented approach to resolving customer escalations, incident handling, and response
- Superior written communication skills
- Strong deductive reasoning, critical thinking, problem-solving, and prioritization skills.
- Ability to rapidly find, assimilate and synthesize information correctly while under pressure