- Own overall relationship with assigned clients
- Ensure quality and timely service with high degree of responsiveness
- Work with other internal teams in ensuring engagement goals are met
- Educate clients on BreachLock capabilities and benefits
- Manage client expectations and escalations
- Ensure retention and satisfaction of all assigned clients with high NPS score
- Help be the gatekeeper of quality for all deliverables.
- Monitoring the delivery of active penetration tests through-out the lifecycle i.e., from kick-off to report delivery and retest
- Escalate or immediately remove obstacles that arise during testing - ensuring swift resolution and smooth restoration of testing activity and customer satisfaction
- Support junior resources to resolve escalations and offer general process guidance
- Work with Cross Functional Teams to deliver pentesting as a service engagements
- Participate in Practice development activities
- Train other team members
- Build best practices and scalable repeatable processes for Project management function
Requirements
- Delhi NCR based and ability to work without additional sponsorship.
- Experience in Cybersecurity, preferably in pentesting services company, preferably servicing enterprise clients
- Familiarity with various pentesting methodologies
- Consulting mindset / operates with a sense of urgency
- 3 to 7 years of relevant experience managing technical projects
- Experience in customer & stakeholder management
- Strong written and verbal communication skills
- Detail oriented and analytical
- Team player, effective communicator
- Proven history as a team process expert and advisor to junior resources