Founded in 1996, WNS began as World Network Services, a subsidiary of British Airways, with a simple yet powerful insight: that specialized business processes could be transformed through technology and domain expertise. What started as a captive unit serving one airline has evolved into a global powerhouse that today, as part of Capgemini, serves over 700 clients across ten industries. The company's journey from a single-client operation to a publicly traded leader on the NYSE (WNS) reflects its ability to continuously reimagine how businesses can Outsmart the Future through intelligent operations and transformation.
Today, WNS combines deep industry knowledge with cutting-edge Agentic AI, analytics, and digital solutions to co-create smarter businesses. With more than 59,000 professionals across delivery centers in the United States, India, Romania, Poland, Sri Lanka, the Philippines, Costa Rica, and beyond, WNS delivers end-to-end business process management services ranging from finance and accounting to procurement, customer experience, and human resources. The company's philosophy centers on operational excellence powered by human ingenuity and artificial intelligence, enabling clients in banking, insurance, healthcare, travel, manufacturing, and utilities to achieve sustainable outcomes through digital-led transformation.