At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function:
As a SOC Analyst, provide first-line support in a 24 x 7 Ops Center for incidents and technical issues, This role is an internal triage analyst who assesses inbound security data and communications to assess threats and analyse triggered security events. This role is responsible to take part in the Global SOC Infrastructure support which includes overall ticketing & event management of all Verint security applications. This includes deep analytical review of triggered SOC events, and will assist and aid in the building of various SOW, SOP’s, and KPI’s.