Business Operations Manager (Cybersecurity/IT) | AU | WFH

Ready to do work that actually excites you?

We are seeking a dynamic and highly organized Operations Manager to join our growing cybersecurity consulting firm. This role will be responsible for overseeing the day-to-day operations of the company, managing staff tasks, and ensuring that the business runs efficiently and effectively. This role will require a versatile leader who can manage operational functions, assist in sales and marketing, maintain client relationships, and contribute to financial management. The ideal candidate will possess a strong understanding of cybersecurity operations and have a proven ability to manage teams and drive business growth.

What You’ll Do

• Operational Management:
  

oOversee the daily operations of the company, ensuring all departments are aligned with company goals.

oImplement, update, and monitor Standard Operating Procedures (SOPs) to ensure operational efficiency and compliance.

oEnsure project timelines, deliverables, and budgets are being met consistently.

• Staff Management & Performance:
  

oSupervise, guide, and manage the daily activities of staff members.

oAssist in staff performance management, including regular evaluations, feedback, and professional development.

oFoster a positive work environment and company culture that promotes collaboration, accountability, and excellence.

oWork with HR to recruit, hire, and onboard new staff when needed.

• Sales & Marketing Support:
  

oAssist in business development and sales efforts by identifying potential clients and helping with outreach when needed.

oSupport the marketing team in creating campaigns, content, and strategies to promote the company's cybersecurity services when needed.

oCollaborate with leadership to develop pricing strategies and sales presentations.

• Client Relationship Management:
  

oHelp maintain and strengthen relationships with key clients, ensuring high levels of satisfaction and retention.

oAssist in resolving any client issues or escalations, providing timely and effective solutions.

oRepresent the company in client meetings and ensure that projects align with client needs and expectations when needed.

• Strategic Planning & Leadership:
  

oCollaborate with the CEO and leadership team to define and execute the company’s strategic vision and growth plans.

oIdentify opportunities for process improvement, cost-saving, and operational efficiency.

oAssist in creating business strategies that drive long-term growth and profitability.

Requirements

• Bachelor’s degree in business administration, Information Technology, Cybersecurity, or a related field (Master’s preferred).
  
• 3+ years of experience in operational management, with at least 1-2 years in a leadership or executive role, preferably in the cybersecurity or technology sector.
  
• Strong understanding of cybersecurity services and how to deliver value to clients.
  
• Excellent leadership and team management skills.
  
• Solid understanding of sales processes and marketing strategies.
  
• Exceptional problem-solving skills and the ability to think strategically.
  
• Excellent communication, interpersonal, and negotiation skills.
  
• Ability to thrive in a fast-paced and dynamic environment.
  

What we are looking for | What will make your application stand out? We’re looking for a dynamic leader with:

• Proven Experience: in service management or a related role, ideally within IT, telecommunications, cybersecurity, or similar sectors.
  
• Leadership Skills: Demonstrated ability to lead and develop high-performing technical teams in challenging environments.
  
• Commercial Focus: Strong understanding of service and maintenance agreements, cost management, and revenue optimization.
  
• Technical Knowledge: Familiarity with cybersecurity systems and services.
  
• Crisis Management Skills: Ability to respond effectively to high-pressure situations ensuring swift resolution of client or critical system’s issues.
  
• Client-Focused Approach: Exceptional communication and stakeholder management skills with a focus on trust reliability and long-term relationships.
  
• Adaptability: Proven ability to navigate and manage changing priorities while maintaining focus on organizational goals.
  
• Conflict Management & Critical Thinking: A calm and decisive approach to managing conflicting priorities, resolving disputes and addressing complex challenges with innovative solutions.
  
• Analytical Mindset: Ability to evaluate service performance data and implement effective improvement strategies.
  
• Strategic Insight: Experience aligning operational activities with broader organizational objectives to drive growth and innovation.
  
• Driving & Travel: A willingness and ability to travel throughout the ANZ region as and when required.
  

Benefits

Why You’ll Love Working Here

HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)

Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)

Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!