Europe (Remote)1 open job
Serbia's largest BPO company, delivering multilingual customer support, sales outsourcing, lead generation, and IT staffing for global clients, with stated data security and GDPR compliance commitments.
Silver Bell Group is Serbia's largest BPO company, founded in 2014 and headquartered in Belgrade. Its exposure to security-sensitive work is structural rather than incidental: the company runs multilingual customer support, sales outsourcing, lead generation, and IT staffing for global clients, which means client data, customer conversations, and payment-adjacent workflows are handled continuously by EU-based teams. The stated controls are a commitment to data security and GDPR compliance, delivered under a nearshore model with operational hubs and partnership offices across multiple continents.
The operating unit is the dedicated, per-client team - exclusive rather than pooled - which is the main containment boundary here: access is scoped to a single client, linguistic coverage runs past 25 languages, and support runs 24/7. That model trades generic efficiency for narrower blast radius and clearer accountability when something goes wrong. The company reports over 50 international clients across multiple continents and an average client cost saving of 62%.
Verticals span fintech, customer support, sales and lead generation, and IT staffing. Industry recognition includes a nomination for Entrepreneur Of The Year 2022 (founder Marko Dubočanin), a Best Fintech Outsourcing Company designation, and multiple industry awards. For security practitioners, the relevant surface is operational rather than product-side: data handling discipline across outsourced teams, GDPR compliance in an EU jurisdiction, and staffing that places technical talent into client environments.
