Junior Implementation & Support Engineer (OT Cybersecurity) – US
Do you want to jumpstart your career in cybersecurity while working hands-on with global customers and real-world industrial systems? Then this role could be the perfect match for you.
We’re looking for a customer-oriented Junior Implementation & Support Engineer to join Secomea’s US Customer Services team. This is a hybrid role, combining paid customer implementations with technical support responsibilities, giving you broad exposure to both customer projects and daily operations.
The role is designed as a shared resource:
Approximately 50% focused on customer implementation and professional services
Approximately 50% focused on technical support, working closely with our global support organization
Over time, and as the US organization scales, the role may evolve towards a stronger implementation focus.
Your Responsibilities
Implementation & Professional Services (≈50%)
You will help customers successfully deploy and adopt Secomea’s solutions as part of paid implementation projects.Your tasks will include:
Configuring secure remote access solutions, Azure AD integrations, and network setups
Advising customers on best practices for OT remote access, identity management, and cybersecurity
Supporting customers during onboarding and implementation phases
Collaborating with Secomea R&D and technology partners on configuration and troubleshooting
Ensuring proper documentation of customer setups and implementation outcomes
You will work closely with the global implementation team on customer projects and knowledge sharing.
Technical Support & Operations (≈50%)
As part of the support function, you will contribute to delivering a high-quality and structured support experience for Secomea customers:
Handling customer cases via our ITSM system and live communication
Troubleshooting technical issues related to networking, connectivity, and system configuration
Acting as 2nd-level support and escalating complex cases according to internal guidelines
Working according to established ITIL-based support processes, ensuring consistent case handling, documentation, and escalation
Contributing to internal documentation, knowledge base articles, and best practices
Collaborating closely with Support, Operations, and Platform teams
This role does not include 24/7 on-call duty.
Technologies You’ll Work With
You don’t need to master everything from day one, but you’ll be exposed to technologies such as:
Linux, Bash, Shell scripting
Python (basic scripting and automation)
Azure AD, Microsoft Graph API
Network infrastructure and server environments
IT protocols: SSH, RDP, VNC
OT protocols: OPC UA, Modbus TCP, MQTT, TIA Portal
HTML, CSS (basic understanding)
Who Are You?
At Secomea, we hire people before job titles. We’re more interested in your mindset, curiosity, and willingness to learn than a perfect CV.
You are not expected to know everything upfront. You’ll be supported by experienced colleagues and given room to grow.
However, it is an advantage if you:
Have a technical background in networking, IT, automation, or OT environments
Have networking knowledge around CCNA level or similar
Know of the following: OT cybersecurity, OT networking, network experience at the CCNA level, IAM or PAM
Can read and write Shell scripts and have basic Python understanding
Have the ability to understand and analyze customers’ technical needs
Take ownership of tasks and customer cases, ensuring proper follow-through and resolution
Soft Skills & Way of Working
Comfortable working in a structured, process-driven environment and following defined support and implementation workflows
Able to prioritize and manage multiple tasks across support cases and implementation activities
Strong sense of ownership and accountability, from initial request to final resolution
Collaborative mindset and ability to work effectively with global teams across functions and time zones
Additionally, since Secomea has clients all over the world, it is a must that you have excellent communication skills in English and can make complex concepts clear to both technical and non-technical people.
Why Secomea?
At Secomea, you’ll be part of a growing international company at the intersection of Industrial IoT, cybersecurity, and secure remote access.
You’ll join a collaborative and professional environment where structured processes, knowledge sharing, and continuous learning are key.We offer:
Close collaboration with skilled engineers across functions
Opportunities to grow your role as the US organization scales
A supportive culture focused on quality, trust, and technical excellence
We look forward to getting to know you and to building the next phase of Secomea’s US customer services together