Hinduja Global Solutions Ltd is a customer experience management company operating across 9 countries with more than 18,000 employees. Its core business combines AI, automation, data analytics, and digital business services to help organizations transform how they handle customer interactions at scale. The company serves over 1,100 clients, drawing on more than four decades of experience in the space.
The company's technical stack includes AI and automation platforms, most notably Agent X, an AI-powered contact centre platform. The broader domains span data engineering and analytics, integrated into digital business services for enterprise clients. Security teams operating here are defending infrastructure that processes high-volume customer data across global operations - PII at rest and in transit, contact centre systems, and the AI/ML pipelines that power automation and analytics workflows.
With a workforce of this size distributed across 9 countries, the attack surface is substantial: endpoints, cloud environments, SaaS integrations, and the platform layer itself. The threat model likely includes insider risk, supply chain exposure, and credential-based attacks targeting enterprise-grade contact centre tooling. Roles here would intersect with securing AI-driven platforms, protecting customer data at scale, and supporting compliance across multiple jurisdictions.
