Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. We provide cloud-based, AI-driven business software that helps teams accomplish more - customer service delivers better, faster support, IT and HR streamline operations, and sales teams close more deals.
Trusted by over 74,000 businesses worldwide, including American Express, Bridgestone, Databricks, and Sony, Freshworks eliminates friction through our people-first approach to AI. Our flagship products - Freshdesk for customer service, Freshservice for IT management, and Freshsales for CRM - are designed for rapid implementation and immediate value. We celebrate ROI today, not someday, and craft code that simplifies rather than complicates. Founded in 2010, Freshworks made history as the first B2B SaaS company founded in India to go public in the U.S., embodying the art of Indian design blended with the science of Silicon Valley scaling.