Foster a positive environment for work and professional growth.
Maintain or improve customer satisfaction through group and individual effort.
Manage and prioritize call records and workload; maintain accurate documentation of all support by using the SMS database and other tools.
Coordinate technical support processes and call escalation between various support organizations.
Collaborate with Emerson Field Support Engineers, regional offices and expert resources as needed to resolve issues.
Start-up and DCS commissioning at customer locations
Deploying, setting up, and optimizing security solutions by PWS and offering cybersecurity services.
Assisting customers in development of cybersecurity plans and/or programs.
Providing NERC CIP compliance support services
Developing assessment reports and suggesting mitigation/remediation strategies
Applying measures for resolution
Developing Emerson’s cybersecurity guidelines and whitepapers related to security solutions
Continually and proactively increase one’s technical capabilities, growing and establishing higher levels of expertise.
Maintain product equipment, support labs, and group capital equipment.
Help to improve the value of the Cybersecurity Center of Excellence by contributing towards additional group activities/tasks, developing new internal/external solutions, and assisting with training (as appropriate).
You build and deliver solutions that meet customer expectations. You persist in accomplishing objectives despite obstacles and setbacks. You take positive action after setbacks. You partner with others to get work done. You provide timely and helpful information to individuals across the organization.
- The position requires a Bachelor of Science Degree in Engineering, mechanical, electrical, electronic, mechatronics, maintenance, electromechanics or equivalent.
- Knowledge of networking, cybersecurity appliances, applications, tools and techniques is desirable.
- The position requires an advanced level of English [B2] (additional languages are advantageous).
- The position requires good interpersonal skills and excellent oral and written communication skills in a formal environment.
- The position requires up to 80% travel.
- The position requires availability to work different shifts, as required, including holidays and nights.
- Knowledge of Ovation, and PWS cybersecurity solutions is desirable.
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.