Capita is the UK's leading AI-enabled business process outsourcer, trusted by public and private sector clients to deliver essential services at scale. Every year, the company manages critical operations that millions of people rely on - from processing TV licences and supporting NHS services to handling defence contracts and managing pensions. Capita exists to transform how complex public services are delivered, using technology, data, and human expertise to create better outcomes for citizens and businesses alike.
Founded in 1984 and now employing 34,000 people across the UK, Europe, Africa, and Asia, Capita tackles the operational challenges that governments and organisations struggle to solve alone. The company's work touches virtually every aspect of public life: administering the BBC's television licence system, providing recruitment services for the NHS, delivering Ministry of Defence support programmes, and running local government services. By combining deep sector expertise with emerging technologies like AI and automation, Capita helps clients modernise legacy systems, reduce costs, and improve service quality for the people who depend on them most.